Frequently Asked Questions

While these are the most common questions we get, you’re expected to have some that we missed. In that instance, please contact us! We’re here to help.

 

How do i know I can trust my sonic cleaner(s)?

 We are a professional cleaning company and our team consists of bonded and insured cleaners who pride themselves in top quality cleanings. Upon joining our sonic team, each cleaner undergoes a background check and is trained to perform the cleaning to your exact specifications.

Satisfaction guarantee?

Sonic Cleaning offers a 24 hour guarantee on all cleanings. If you are for any reason dissatisfied with our service, we would be happy to come back and re-clean the missed areas. Just let us know within 24 hours of your cleaning. By offering to come back to re-clean, we can make sure that the concerns are properly addressed.

For our hourly cleanings this is only valid if those areas had enough time paid to clean thoroughly. Otherwise we recommend purchasing more hours so all areas can be detailed to your liking.

When will the cleaner(s) arrive?

Our normal business hours are 8AM to 5PM, Monday through Friday. On some occasions we may be available to clean on Saturdays and Sundays. You can contact us to see if we are able to make the weekend work for you.

We ask for an hour window. This ensures a buffer between appointments. Since we always guarantee never to leave your home until everything is complete and finished up to our standards. If you need your cleaners to arrive at an exact time then I’d recommend booking the first appointment of the day.

Do you bring your own supplies, products and equipment?

We supply all supplies except a wood/laminate cleaner for your floors. We will damp mop these types of floors unless a cleaner is provided. However we will never use any type of floor polish even if you provide it.

We want to make sure to clean your home to your satisfaction, so we will happily oblige requests to use any of your personal cleaning items. If you are allergic to a certain product, please notify us and if we don’t have a replacement then we would request that you supply one.

If you have a vacuum you own that we would be able to use, let us know. It helps our team out if it’s one less thing they have to lug out of the car.  Also every home typically has a step ladder within reach so If we could use yours that is very helpful.

Does your company have all the necessary insurances?

Of course! We have liability insurance in the rare occasion that something in your home gets damaged. We are also bonded to protect all your property.

Do I have to sign one of those long term commitment contracts?

Not with us. While other services make you sign up for a long-term contract with an expensive cancelation fee, we do not. You can start and cancel your services with us whenever you would like, with no fee.

Do I have to contact you each time?

After you set up a recurring service, we’ll be there like clockwork on the date and time you choose. You will also receive automated email reminders, 3 days before and then again 1 day before your cleaning appointment.

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves a home or an apartment. We will clean floors, bathrooms, bedrooms, kitchen, living room, and dust throughout. We do offer extras like cleaning inside your oven or fridge, the baseboards, and such but that’s upon request and set up ahead of time so we can properly schedule for it.

Click here to view our checklist.

Are you pet friendly ?

We love pets!! Our cleaners work around them all the time and we never have any issues. The loud noise of the vacuum does occasionally cause a scare.

However to ensure the best service please try to keep pets out of the cleaners way so that they can give their complete focus and attention to the cleaning tasks at hand.

Our cleaning techs will not be responsible for cleaning animal feces of any kind in order to prevent cross contamination.

What about tipping?

Your sonic cleaner(s) will never expect gratuities but will happily accept cash tips as an indication of a job well done.

Can I request special tasks or extras?

Your satisfaction is of utmost importance to us. Please let us know by email or phone and we will do our best to make it happen. Please be aware tht we need to know these things ahead of time so we are able to properly schedule the other homes throughout the day.

How do I prepare for the cleaning?

While you schedule your cleaning, we will ask you some questions to get your list of needs and preferences. You’ll let us know any instructions reguarding entry through gate, alarms, use of keys, lockboxes or such. As well as anything about your pets, or any issues related to your home.

The only thing we ask in preparation for the cleaning is to remove clutter so that we can work effectively to clean all surfaces. If we will be changing your linens, we ask you to put out clean sheets on top of the bed. If there are certain products you want us to use then please leave them out on the counter and let us know.

Should I be home for my cleaning?

You can if you would like, but it isn’t required. In fact, about 80% of our clients elect not to be home while we clean.

To ensure your satisfaction, we do ask that you leave detailed instructions when booking the cleaning online.

Are there late cancellation fees?

Yes. If you cancel within 48 hours of your appointment you will incur a $40 late-cancellation fee. This is to help cover our staff’s mileage, wages and travel costs as well as the wasted appointment.

What If I forgot to leave a key?

If you forget to leave a key and the team is locked out, you will be charged a $40 lockout fee. We do email you when you make your appointment to confirm, as well as a text reminder before your appointment to avoid you forgetting.

When you forget, the schedule gets off beat and at times other appointments aren’t ready til their scheduled time so we end up having to waste time waiting.

How do I reschedule or cancel?

You can cancel or reschedule by reaching out to us over the phone at (561) 801-3850 or by email at Juliesoniccleaning@yahoo.com. Please let us know ahead of time so we can properly plan and schedule for other clients.

What are your prices?

Give us a call by phone (561) 801-3850 and we’ll go over our pricing with you.

Every home is different so we charge hourly for first time cleanings to get the home up to par. Then if you’d like to schedule cleanings periodically we can offer you a flat rate. Please note that clock in time starts when the team starts unloading cleaning supplies from drive way and they clock out when packed up. We consider this part of the cleaning job and It only takes a few minutes to do.

With office cleaning we do a walk through to get a list of your cleaning needs before we quote you.

Construction clean up can be charged hourly. However If it’s a business we will do a walk through to properly quote you. We are open to setting up a contract for newly built homes as well.

Do I get anything for giving a referral?

We appreciate it when our clients refers us to others. That is how we have grown throughout the years by word of mouth. Everytime you recommend us to someone else and we clean for them, you’ll get $5 off your next cleaning. It’s our little way of saying, Thank You!

What If I forgot to leave a check for my house cleaning?

All payments are due the same day of your house cleaning. If you forget to leave a check we can invoice you but we’ll add a $3 convenience charge.

Do you clean tile grout?

Many times I’ve been asked to get on my hands and knees to scrub grout throughout a home. Unfortunately, this is a very time consuming tasks and kills our knees. My recommendation is to have your tile cleaned by a professional with a tile cleaning machine. However, I can recommend a great company I have used for my jobs and my own home.

Aaron’s Paramount Cleaning Solutions (561) 906-6491

Do you strip and wax floors?

Personally my company does not. However, I can add this into my cleaning proposal and have it subbed out to Aaron’s Paramount Cleaning Solutions (561) 906-6491.

Do you clean carpets and upholstery?

Personally my company does not. However, I can add this into my cleaning proposal and have it subbed out to Aaron’s Paramount Cleaning Solutions (561) 906-6491.

If you have any other questions that are not covered, give us a call or email us!

(561) 801-3850

Juliesoniccleaning@yahoo.com